Note: IF YOU HAVE AN EMERGENCY OUTSIDE OF OFFICE HOURS a tenant is expected to take remedial action to prevent damage to the property and their personal possessions. Reimbursement of any contractor costs incurred where a tenant has instructed work without prior authorisation will only be considered in cases of genuine emergency for matters which cannot wait. Please be aware that something which although very important to you may not be considered as an emergency.
Appliance: So that your problem is dealt with as quickly as possible please provide us with as many of the details as possible for the affected appliance. Please include the appliance type, make, model and serial number (if possible). Please also provide an outline of the problem and describe any warning lights or unusual sounds.
Blockages – If you have a blocked sink or bath and the water is slow draining, you will be responsible for clearing the blockage. We recommend that you try sink and plug hole unblocking products in the first instance, if this does not work you may need to clean out the trap/u-bend fitting under the sink.
Leaks – If the leak cannot be contained and/or it is causing damage to the property (especially if it is penetrating into an electrical fitting) it is classified as an Emergency and it must be reported to us through this system and by telephone as soon as possible.
In those circumstances you should turn the water off immediately using the stopcock. If the leak is coming from the above or adjacent property, you must try to contact those occupants immediately. If they are are not available leave a note to contact you.